If your parcel is returned to us due to any reason such as: Unclaimed, Denied Due to Customs Charges, Incomplete/Insufficient address, Undeliverable as Addressed, Prohibited Import, Refused, etc... only once your parcel arrives back to our facility and is checked in will a refund for the purchase price of the products minus the shipping cost be issued. You are responsible for return shipping fees.
We will notify you via email of your refund and to help clarify the reason your order was returned. If you do not hear from us, then it's likely that your contact information was incorrect, in which case we will still process your refund. You may contact us for further information through our help center.