Order Cancellation Policy | FiestaFive

Order Cancellation Policy

If you wish to cancel your order for any reason, please email us with your Order Number as soon as possible. As a vast majority of in-stock items ship within 24 hours, it is imperative that you contact us so we may attempt to cancel your order before it is processed and/or shipped.

 

What if my order already shipped?

Unfortunately, we are unable to cancel your order once it has been processed and/or shipped. If your order cannot be canceled prior to shipping, a Return to Sender Delivery Intercept can be instituted for a fee depending on the carrier handling the delivery. All successful intercepts are subject to a fee per tracking number (plus any transportation charges).

Alternatively, items may be returned within 30 days per the terms of our Return Policy. Please note that customers are responsible for all charges associated with the return of goods back to FiestaFive. Note: Please allow up to 10 business days for your return to process from receipt of the returned merchandise.